Question 1

Do I need an official Meta WhatsApp Business Account (WABA)?

Accepted Answer

Yes, OneSender connects directly to your official Meta WhatsApp Cloud API credentials (WABA ID & Phone Number ID) to ensure 100% compliance and zero account ban risks.

Question 2

How does the Bulk CSV Dispatcher work?

Accepted Answer

You can upload any CSV file containing phone numbers and optional columns like Name, Company, or Order ID. OneSender automatically replaces tags like {name} and dispatches messages with anti-spam rate limiting.

Question 3

Is my customer contact data secure?

Accepted Answer

Absolutely. All contact directories and message logs are secured with TLS 1.3 encryption in transit and AES-256 at rest within Google Cloud Secure Database. ViDLabs never sells or shares your contact data.

Question 4

Can I use OneSender on mobile and desktop?

Accepted Answer

Yes! OneSender WebApp is built as a Progressive Web App (PWA) that is 100% responsive and installable on both desktop computers and mobile devices.

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